At Outlet Dress Mix Up Store, we want your fashion journey to be as smooth as our silkiest cocktail dresses. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping (Recommended)

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Cost: $12.95 USD

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Available for orders over $50 USD

Note: We currently ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

That perfect bodycon dress not fitting quite right? Floral print not what you expected? Our easy return process has you covered!

Return Policy Details

  • Return Window: 15 days from receiving your order
  • Condition: Items must be unworn, unwashed, with all tags attached and in original packaging
  • Required: Order confirmation must accompany your return

Non-Returnable Items

To ensure the best shopping experience for all our fashion lovers, these items are final sale:

  • All swimwear (bikini tops and bottoms)
  • Items marked as “Final Sale”
  • Personalized or altered items

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and return request
  2. Wait for Approval – Our fashion team will respond within 24-48 hours with return authorization
  3. Package Your Item(s) – Securely pack in original packaging with tags attached
  4. Ship It Back – Send to our Oklahoma City address using a trackable method

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Refund Timing: 3-5 business days after we process your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable

Exchange Process

Want a different size or color of that gorgeous cocktail dress? Here’s how exchanges work:

  • Follow the standard return process above
  • Include a note specifying your desired exchange item
  • We’ll ship your new item once we receive the return
  • Price differences will be charged/refunded as needed

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Outlet Dress Mix Up Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name: [e.g., Black Bodycon Dress]
  • Reason for Return: [e.g., Size Exchange/Color Change/Not As Described]
  • Preferred Resolution: [Refund/Exchange for [Item Name & Size]]

I have reviewed the return policy and confirm the item is in original condition with tags attached.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Order Date]

Need Help?

Our friendly customer service team is here to help! Contact us at [email protected] or write to:

Outlet Dress Mix Up Store
4966 Ottis Street
Oklahoma City, US 73102

We want your shopping experience to be as flawless as our formal dresses collection. Happy shopping (and returning, if needed)!